Privacy Policy
PRIVACY POLICY
Polaris Jets Ltd
Last Updated: 20th February 2026
1. Introduction
Polaris Jets Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or engage our private jet charter brokerage services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
2. Who We Are
Company Name: Polaris Jets Ltd
Company Number: 16981982
Registered Address: 7 Lynwood Close, Willenhall, WV12 5BW
Email: info@polarisjets.co.uk
Telephone: 07788828410
Polaris Jets Ltd acts as a private jet charter brokerage and intermediary between clients and licensed Air Operator Certificate (AOC) holders.
3. The Data We Collect
· Identity Data – Full name, title, date of birth (where required).
· Contact Data – Email address, telephone number, company name, billing address.
· Travel & Charter Data – Passenger lists, passport details (where required), catering preferences, aircraft preferences.
· Financial Data – Billing information and payment details (processed securely via third-party providers).
· Technical Data – IP address, browser type, device information, website usage data.
· Marketing Data – Communication preferences and engagement history.
4. How We Collect Your Data
· When you submit an enquiry via our website.
· When you request a quotation.
· When you engage us to arrange a charter flight.
· When you subscribe to marketing communications.
· When you communicate with us via email or telephone.
· Through cookies and analytics when using our website.
5. Lawful Basis for Processing
· Contractual Necessity – To provide charter brokerage services and fulfil flight bookings.
· Legitimate Interests – To operate and improve our business and respond to enquiries.
· Consent – For marketing communications and non-essential cookies.
· Legal Obligation – To comply with aviation regulations, AML requirements, and accounting laws.
6. How We Use Your Data
· Provide aircraft charter quotations.
· Arrange and manage charter flights.
· Share necessary passenger data with AOC holders and ground handlers.
· Process payments.
· Maintain compliance with aviation and AML regulations.
· Improve our website and services.
· Send marketing communications where consent has been given.
7. Sharing Your Data
· Licensed Air Operator Certificate (AOC) holders.
· Aircraft operators and crew.
· FBOs and ground handling agents.
· International aviation authorities.
· Payment service providers.
· Insurance providers.
· Professional advisers.
· IT and CRM providers.
Operational responsibility for flights rests solely with the contracted AOC holder.
We do not sell personal data to third parties.
8. International Transfers
Due to the international nature of private aviation, personal data may be transferred outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards such as adequacy decisions or Standard Contractual Clauses are in place.
9. Data Retention
· Enquiries – Up to 24 months.
· Completed charter records – 6 years.
· Marketing data – Until consent is withdrawn.
· Financial records – As required by law.
10. Data Security
· Secure email systems.
· Encrypted data storage where applicable.
· Access controls.
· Secure third-party service providers.
11. Your Rights
· Request access to your personal data.
· Request correction of inaccurate data.
· Request deletion (where legally permissible).
· Restrict or object to processing.
· Request data portability.
· Withdraw consent at any time (for marketing).
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk or 0303 123 1113.
12. Cookies
Our website uses cookies to enable functionality, analyse website traffic, and improve user experience.
Non-essential cookies are used only with your consent. Please refer to our separate Cookie Policy for full details.
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
14. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website.
15. Contact Us
Polaris Jets Ltd
7 Lynwood Close
Willenhall
WV12 5BW
Email: info@polarisjets.co.uk